Shipping policy

Where We Ship

We ship across the United Kingdom, covering all regions. At this time, we're not able to ship outside the UK.

Free Shipping, No Catches

Every order ships completely free — no extra charges, no hidden fees, no surprises added at checkout. What you see is what you pay.

Handling Time

Once you place your order, we usually get it packed up and ready to go within 1–2 business days. This doesn't include weekends or UK public holidays.

Delivery Time

After your order leaves us, it typically takes 3–4 business days to reach you, depending on where you're located.

So altogether, from the moment you order to the moment it's on your doorstep, you're generally looking at around 4–6 business days.

Order Tracking

As soon as your order ships, we'll email you a tracking number so you can follow its journey to you.

Delivery Address

Please double-check your address at checkout. If you spot a mistake right after ordering, reach out to us straight away at info@pethush.shop and we'll do our best to fix it before your order ships.

Delayed or Missing Deliveries

If your order hasn't turned up within the expected window, just get in touch with your order number and we'll look into it with the courier on your behalf.

Business Information
Pet Hush
Address: 73 Upper Hale Rd, Upper Hale, Farnham GU9 0PA, United Kingdom
Phone: +44 1252985446
Email: info@pethush.shop

Business Hours (UK Time)
Tuesday – Saturday: 8:30 AM – 4:30 PM
Sunday – Monday: Closed